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Aftercare Accounts Associate - Client Relations

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Aftercare Accounts Associate - Client Relations


Philippine-based

Offshoring Software Engineering | Tech Staffing & Recruitment | UK | Australia | Philippines

We’re looking for a highly-driven Aftercare Accounts Associate to join our ever-expanding team in Makati. This is a great chance for you to be part of a fun and fast-paced multinational environment and enjoy a number of benefits and perks which include, but are not limited to, medical and dental plans, training allowances, free food, and monthly activities that bring employees together.

Cloud Employee is a fast-growing UK-managed offshore recruitment and staffing company in the Philippines. As we tackle the growing global IT skills shortage, we strive to create a professional workplace that empowers our staff to reach their full potential. We provide clear career paths for our staff along with individual training programs and excellent reward and bonus systems.

The successful candidate will have the opportunity to work with some of the world’s cutting-edge tech companies in a multinational environment and see the fruits of their hard work make a direct impact on the business.

Aftercare Accounts Associate - Client Relations 1Aftercare Accounts Associate - Client Relations 2

The Position

The Aftercare Accounts Associate is the liaison between the company’s clients and our in-house developers. He/She will be responsible for building relationships, resolving conflicts, and ensuring all clients’ needs are being met. 

Reporting to the Aftercare Manager, the successful Aftercare Accounts Associate will be tasked to:

  • Build and maintain relationships with clients and key personnel within customer companies 
  • Conduct business reviews to ensure clients are satisfied with our services 
  • Alert the sales team of opportunities for further sales within key clients 
  • Let clients know about other services the company offers
  • Attend meetings with clients to build relationships with existing accounts 
  • Achieve client relationship targets and set KPIs as set by the management 
  • Work closely with Sales Account Managers and Developers 
  • Escalate and resolve areas of concern as raised by clients and developers 
  • Carry out client satisfaction surveys and reviews
  • Monitor company performance against service level agreements and flag potential issues
  • Update the CRM and ensure account managers are aware of changes within clients
  • Liaise with internal departments to ensure client needs are fulfilled effectively

Candidate Requirements

Minimum qualifications: 

  • Strong interpersonal skills and an ability to build rapport with customers 
  • Excellent oral and written English communication skills 
  • Ability to troubleshoot and resolve client issues 
  • Organised approach to work with a hardworking and strong work ethic 
  • Ability to go above and beyond expectations, using your own initiative to resolve issues

Salary, Incentive, and Benefits Packages

  • Competitive salary package
  • Benefits package that includes HMO, training allowance, gym or food allowance, educational assistance for dependents, and more
  • An annual salary increase, as laid out in the contract
  • Free food and drinks provided in the office
  • Company trips

For more information on what it’s like to work at Cloud Employee, click here.

Do you think you are ready for the challenge? Apply now!

Here at Cloud Employee, we’re dedicated to keeping our staff happy and satisfied at work. If you’re interested to know more about the employer-provided benefits and perks you can receive with us, you can download the booklet below:

Download

Benefits Booklet

Submit your CV today and one of our recruitment officers will get in touch with you!

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