Cloud Employee provides a full After Care service for its clients once they have hired their software developer. For many of our clients, it is their first time outsourcing and we know the importance of making it work. So as part of the Cloud Employee service we give full After Care Support. This department provides full day-to-day support for both you and your developer or team of developers. We deal with all of the HR issues, IT setup, and payroll concerns so that you can focus on your business.
How does After Care help with your Outsourcing adventure
Full-time dedicated Community Manager
Conduct regular feedback sessions with every developer and help guide them on the right career path
Manage all timekeeping and holiday requests to ensure there is minimal impact to your business
Training and development on non-technical related topics such as Cultural Awareness and Communication Best Practises
The Full Time Dedicated Community Manager plays a large part in your outsourcing success. From a technical task point, your developer will report to you and you will provide them a task list that will keep them busy. The Community Manager will be there to handle all the awkward stuff so that the working relationship between you and your developer remains harmonious. The Community Manager will set regular meetings with you and these can be daily, weekly, monthly or the interval that suits you most.
The After Care Team will monitor your developers timekeeping, leave requests, and general attitude towards their day. We handle all payroll needs, IT setup and support, and create a positive, productive environment for everyone to enjoy. Whereas other service providers make outsourcing awkward, we take that awkwardness away.
The After Care Team conduct regular feedback appraisals with all developers, including relevant performance feedback from you, so that they are always growing and giving you what you need. We are in constant contact with you so you get and can give, regular updates on how things are progressing.
The After Care Team also use the information you share with them and look for developmental opportunities so that our developers, and your team member, are continually learning
Outsourcing can be challenging. Our After Care Team is there to help break down the barriers so that you can keep running your business smoothly.
"As an SME, the ability to implement and support a robust technical infrastructure and provide software development skill sets is key to our continued growth. It was a pivotal decision to outsource offshore as well as a significant investment for the business but given the passion and dedication of employees and staff at Cloud Employee, our greatest fear ‘if remote working can actually deliver results’ are being quickly ebbed away. The technical ability, delivery and quality of work were proven well within the first month of working with Cloud Employee."
Nick Walker, Pack Smart Ltd
"On hearing about Cloud Employee shortly after their inception I followed the company knowing that in the future that hiring remote developers was something we were interested in looking at. Right from the beginning the support from Cloud was great, from getting job ads out there, filtering CVs and facilitation the interviews. Since we hired Aleks nearly a year ago he has been an asset to the team and the ongoing support to both him and us has been great. We're yet to be able to visit the offices but from what Aleks tells us it's a really nice environment to be working in and there are some great perks! We're looking forward to the point where we are ready for our next hire!"
Simon Lewis, Motor Pilot
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