Cloud Employee provides a full After Care service for its clients once they have hired their software developer. For many of our clients, it is their first time outsourcing and we know the importance of making it work. So as part of the Cloud Employee service we give full After Care Support. This department provides full day-to-day support for both you and your developer or team of developers. We deal with all of the HR issues, IT setup, and payroll concerns so that you can focus on your business.
How does After Care help with your Outsourcing adventure
Full-time dedicated Community Manager
Conduct regular feedback sessions with every developer and help guide them on the right career path
Manage all timekeeping and holiday requests to ensure there is minimal impact to your business
Training and development on non-technical related topics such as Cultural Awareness and Communication Best Practises
The Full Time Dedicated Community Manager plays a large part in your outsourcing success. From a technical task point, your developer will report to you and you will provide them a task list that will keep them busy. The Community Manager will be there to handle all the awkward stuff so that the working relationship between you and your developer remains harmonious. The Community Manager will set regular meetings with you and these can be daily, weekly, monthly or the interval that suits you most.
The After Care Team will monitor your developers timekeeping, leave requests, and general attitude towards their day. We handle all payroll needs, IT setup and support, and create a positive, productive environment for everyone to enjoy. Whereas other service providers make outsourcing awkward, we take that awkwardness away.
The After Care Team conduct regular feedback appraisals with all developers, including relevant performance feedback from you, so that they are always growing and giving you what you need. We are in constant contact with you so you get and can give, regular updates on how things are progressing.
The After Care Team also use the information you share with them and look for developmental opportunities so that our developers, and your team member, are continually learning
Outsourcing can be challenging. Our After Care Team is there to help break down the barriers so that you can keep running your business smoothly.
"I was actually searching for a good company in the Philippines to outsource to because there’s more like a Western culture here and English is the second language, and communication was very important for us. We came across Cloud Employee and we’re very happy with the service they provide, especially with the developers. Now that we’ve been visiting here as well, we feel that we’re in very comfortable hands."
Mike van Egmond, EGM Media
"Arielle is doing great he seems very capable. We haven't given him full access of the system as we wanted to make sure he has the ability first. Today, me and Chris will give him more control. Arielle has grasps everything very quickly, he's able to read and understand their coding structure as well as able to come up with feedback and suggestions. We also appreciate the fact that he sends an end of day report to us. So far no concerns at all."
Chris Bee, Hubeurope
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