Cloud Employee provides a full After Care service for its clients once they have hired their software developer. For many of our clients, it is their first time outsourcing and we know the importance of making it work. So as part of the Cloud Employee service we give full After Care Support. This department provides full day-to-day support for both you and your developer or team of developers. We deal with all of the HR issues, IT setup, and payroll concerns so that you can focus on your business.
How does After Care help with your Outsourcing adventure
Full-time dedicated Community Manager
Conduct regular feedback sessions with every developer and help guide them on the right career path
Manage all timekeeping and holiday requests to ensure there is minimal impact to your business
Training and development on non-technical related topics such as Cultural Awareness and Communication Best Practises
The Full Time Dedicated Community Manager plays a large part in your outsourcing success. From a technical task point, your developer will report to you and you will provide them a task list that will keep them busy. The Community Manager will be there to handle all the awkward stuff so that the working relationship between you and your developer remains harmonious. The Community Manager will set regular meetings with you and these can be daily, weekly, monthly or the interval that suits you most.
The After Care Team will monitor your developers timekeeping, leave requests, and general attitude towards their day. We handle all payroll needs, IT setup and support, and create a positive, productive environment for everyone to enjoy. Whereas other service providers make outsourcing awkward, we take that awkwardness away.
The After Care Team conduct regular feedback appraisals with all developers, including relevant performance feedback from you, so that they are always growing and giving you what you need. We are in constant contact with you so you get and can give, regular updates on how things are progressing.
The After Care Team also use the information you share with them and look for developmental opportunities so that our developers, and your team member, are continually learning
Outsourcing can be challenging. Our After Care Team is there to help break down the barriers so that you can keep running your business smoothly.
"Neil is doing very well. He has been very reliable from the onset of his services with us and has been consistently meeting expectations and deadlines. He has completed the 3rd release of the software with minimal corrections. After-care has been also a great addition as we have someone who supports us especially in making Neil happy for him to be productive."
Nick Walker, Enable Smart
"Having looked around, Cloud Employee stood out as having a different attitude and we both wanted the same thing: to develop and retain a great team. Cloud Employee engage with our staff on a regular basis and the management ensures that any staff concerns are addressed promptly. Using Cloud Employee has largely removed our developer recruitment problems and saves us a significant amount of time and money in the process. We’ll continue to use them – having technical resource available that doesn’t cost the earth enables us to take on projects that we might otherwise think twice about. The relationship works because our interests are aligned and they’re able to deal with us openly and honestly."
Neil Acworth, IT Governance
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