Cloud Employee provides a full After Care service for its clients once they have hired their software developer. For many of our clients, it is their first time outsourcing and we know the importance of making it work. So as part of the Cloud Employee service we give full After Care Support. This department provides full day-to-day support for both you and your developer or team of developers. We deal with all of the HR issues, IT setup, and payroll concerns so that you can focus on your business.
The Full Time Dedicated Community Manager plays a large part in your outsourcing success. From a technical task point, your developer will report to you and you will provide them a task list that will keep them busy. The Community Manager will be there to handle all the awkward stuff so that the working relationship between you and your developer remains harmonious. The Community Manager will set regular meetings with you and these can be daily, weekly, monthly or the interval that suits you most.
The After Care Team will monitor your developers timekeeping, leave requests, and general attitude towards their day. We handle all payroll needs, IT setup and support, and create a positive, productive environment for everyone to enjoy. Whereas other service providers make outsourcing awkward, we take that awkwardness away.
The After Care Team conduct regular feedback appraisals with all developers, including relevant performance feedback from you, so that they are always growing and giving you what you need. We are in constant contact with you so you get and can give, regular updates on how things are progressing.
The After Care Team also use the information you share with them and look for developmental opportunities so that our developers, and your team member, are continually learning
Outsourcing can be challenging. Our After Care Team is there to help break down the barriers so that you can keep running your business smoothly.
One of the things Cloud Employee enabled us to do is work quickly to deliver our products to the market, to gain a larger market share, to get new customers, and ultimately to retain our existing customers by the new features. Our team at Cloud Employee is at the top of their game in the industry and the location that they’re in. We’re working with top talent and as a result of that, we get top results.
From the very start the quality of service we've received from Cloud Employee is second to none. Two weeks down the line we now have a great relationship with a senior developer. The speed and quality of the work is outstanding and as a small business having the option to upscale with minimal risk has put us in a great position to take on more business.
Niki GattrellPear Digital, Newcastle
It’s good to hear that Rodel is enjoying the role and agree he is passionate and dedicated to completing tasks. I am really pleased to have him as part of our team. Rodel has clearly demonstrated his technical ability and so far is delivering a great level and quality of work. Have to say, I think all our fears if remote working can deliver are being ebbed away.
Nick WalkerPack Smart Ltd
We have successfully released a major version of our main software product during a critical period for us. We have done this with a qualified improvement in the extent and depth of testing, whilst being subjected to an abnormally high workload with the UK and Cloud Employee team working in tandem each day.
James StringerCleanLink Software Ltd