Looking for Answers? Get our FAQs straight.

Who Are We?

What does Cloud Employee do?

Cloud Employee Ltd is a UK registered company that specialises in supplying Western businesses with dedicated Web, Mobile and Software Developers who work from our managed facilities in the Philippines. We have offices in London, UK, and in Manila and Cebu City in the Philippines. Our British founders have several years of experience in IT Recruitment, Internet Startups, Outsourcing and working in the Philippines.

We have a database of over 100,000 professionals in the Philippines. Our process is to headhunt and pre-assess candidates for you to choose from. Once you have reviewed the CVs and rates, your Account Manager can set up video interviews and/or technical tests with the applicants, from our offices, to help you select the best option. If you are not satisfied with any of the applicants we provide, there is no obligation to move forward with us.

Are you like Freelancer site? Do employees work from their homes?

No, we are not like any Freelancer site. You hire dedicated employees through us that work in our Western-managed offices in the Philippines. Aside from saving costs, our established infrastructure, recruitment, and supervision provide you with reliable and professional service compared to working with offshore freelancers that often carry multiple risks.

Having had offices in the Philippines for several years whilst building and growing our own online businesses, we had numerous clients asking us to help with outsourced staffing. We began by helping with recruitment and had clients’ staff working from our premises. From there, the service grew naturally and became much larger than we had originally planned, that is why we set up Cloud Employee and opened UK offices.

Today we have over 50 clients globally working with our dedicated developers.

How long have you been in business?

We formally setup Cloud Employee in 2014. However, we have been providing dedicated Cloud Employee services for the past five years to answer the shortage of skilled IT staff in the UK, US and Australia coupled with the booming tech industry.

Can I visit your offices and meet my Cloud Employee(s)?

We encourage clients to visit our offices to meet and spend time working with their Cloud Employee team. We’ve made sure that our offices are well-equipped and always welcoming to our clients.

Services

Cloud Employee offers two models

  • Dedicated employee model
  • Dedicated team model

 

You tell us the skill-set and level of experience you require from the developers and we handle the sourcing, background checks, references and technical assessments to provide you with a shortlist of candidates. You hold the final interviews and technical trial. They work from our supervised offices exclusively for you, working the same office hours as your company. You can save costs of up to 80%, compared to hiring locally.

Our team model works in the same way where we initially hire a team leader. They are stationed together in a dedicated area in our offices where we like to add your company branding to the walls and provide the team with branded T-Shirts. This enables a client to have their own offshore office in the Philippines without cost as to management and set up.

What do your services include?

  • We provide your employee with all the office space and tools required to work for you. This includes:
    • hardware, software, deskspace, internet connection, back-up power generator etc.
  • We deal with all the recruitment and vetting employees you require.
  • You set out your rules and regulations for us and your employee, and we supervise and handle any non-work related issues.
  • We provide your business with dedicated space in our offshore offices within our prime offices.

I want to use your service, how do I get started?

You simply provide your dedicated UK Account Manager with the job specifications of the required employee. This is relayed to our HR department who start the selection process internally and externally. We then conduct all first interviews and testing of the candidates and provide you with a shortlist for you to select for final interviews.

I have a unique requirement, will you have the skill set?

We have two established offices in the Philippines, both located in the major technology working districts, which enables us to attract the best talent available. With so many large Western corporations such as Microsoft, Google, and IBM having been out here for many years, there is a pool of experienced talent able to cover most requirements within IT.

Since the employee is an extension of my company, do I need to worry about Payroll Taxes and HR issues?

 No, we take care of all of the non-work related issues such as local licensing, permits, and taxes. We handle all human resource management of your Cloud Employee where we are there to implement both incentives and disciplinaries at your request.

What is a Dedicated Cloud Employee?

Our service provides dedicated Cloud Employees that work directly underneath the client. We do not typically take on ad-hoc project work. Each employee you hire works exclusively for you on no other projects. The Cloud Employee is part of your team just as if they were sat next to you in your office. Our biometric ‘clock in’ system reports ensure your staff member is at their desk working with you each day.

Many clients have started with one employee. However, as their businesses grew, they also grew their teams with Cloud Employee. A team typically consists of a lead developer to manage the other staff. You communicate with your Lead Developer just as if they were leading the team in your local office they then control, lead, and manage your team of developers. Savings become even more significant when you scale your Cloud Employee team.

Skill Sets

Which Skill Sets can you provide?

Cloud Employee can provide you employees with a range of computer programming languages. We have developed an enormous staffing database and aside from PHP, .NET, Ruby on Rails, Python, and iOS, we can provide book-keeping, PAs, customer support staff, too.

How many Cloud Employees are working at Cloudemployee.co.uk?

We currently have over 80 Cloud Employees working in our offices with a number of Clients across the UK, US, and Australia. We work with businesses of all sizes including sole traders, SMEs, and Blue Chip companies.

Are all Cloud Employees proficient in English?

Absolutely. The Philippines is the 3rd largest English speaking nation in the world. This is largely due to overwhelming Western influence since the 1900’s. All of our staff hold university degrees and typically take English modules to further their language skills.

The Philippines outsourced industry is now growing at a much faster rate, compared to India, due to the language capabilities and culture synergy.

Can Cloud Employee provide me with highly skilled and technical employees?

Yes. We have two offices based in the major cities and technical hubs of the Philippines: Manila and Cebu. We have access to some of the most talented developers with skill-sets in the country. We advise discussing specifics with one of our Account Managers who will help you get the Cloud Employee you need.

I require an employee who needs to be able to speak directly with my clients. Will accents be a problem?

No, you will find all Cloud Employees are proficient in English. They represent your business and will never mention Cloud Employee.

Hiring

Will I be employing the Cloud Employee or will you employ them?

Cloud Employee Philippines hires the staff but the developer of your choice will be your dedicated employee housed in our supervised offices. Your contract will be directly with Cloud Employee Ltd, a UK company.

Can I set tests for the interview process and watch them being taken live?

Yes, this is not a problem. We have VNC Viewer and TeamViewer readily available.

Can I have a trial to see if I can work with my new Cloud employee?

Yes, we provide free technical trials.

Can I take a part-time employee?

We typically supply full-time Cloud Employees working 168 hours per month. However, we can also provide part-time staff depending on the skill-set required.

Ok, I want to hire an employee what do I do next?

Contact one of our UK Account Managers to discuss your job role specifications. Our resourcing team will then implement the recruitment process. This normally takes 1 to 2 weeks but depending on the skill-set you require we can have this accomplished in as early as 2 to 3 days. PHP developers, in particular, are readily available.

I want to hire more than one Cloud Employee, can I do that?

Yes. Think of us as your very own office in the Philippines. We will guarantee you have a dedicated area for your team in our advanced offices. You can visit your employees any time in the Philippines and we will ensure we have a desk ready for you next to your team.

I have chosen the Cloud Employee that I want. What do I do next?

We require the following in advance:

  • Signed contract with our UK company
  • 168 hours paid in advance as we have to pay the chosen staffs’ salaries and benefits

How soon can my employee start working for me?

As soon as all the paperwork is completed, they can start straight away. Sometimes your new employee may need to serve notice at their current company.

Termination of my Cloud Employee

How quickly can I terminate Cloud Employee’s services?

After the first three (3) months we require 30 days notice period for you to terminate your Cloud Employee contract. Replacements are available at any time should you become dissatisfied with your team member and the situation cannot be improved.

Infrastructure

I want to hire a big team do you have the infrastructure to do that?

Yes, we have two locations in the Philippines, both in the highly sought after technical districts of the capital Manila and Cebu. We can scale up or down according to your requirements. We ensure your entire team works in the same office together for communication purposes.

How quickly can you scale?

Very quickly. It mostly depends on the skill-set of the staff you wish to hire and their availability. Talk with an Account Manager to further understand time scales.

How many offices does Cloud Employee have?

We have 4 offices in total: Manila, the capital city of the Philippines; Cebu, the nation’s second city; Sydney in Australia; and our UK office, located in Tech Hub, central London.

What kind of software and hardware do you provide in Cloud Employee?

The Cloud Employee offices are maintained to international standards. We provide all the latest hardware and software.

Hardware includes:

  • Powerful PCs and laptops (Macs must be provided by the client)
  • Dual Screen systems
  • TFT monitors
  • Fax machine, scanners, and printers
  • Skype webcams
  • Headphones

Software includes:

  • Common office software
  • License free Windows OS
  • Mac OS is free but we do charge for all licensing software

I require my employee to be provided with additional hardware and software, is that possible?

We provide standard software and hardware but should you require your employee to be equipped with special applications there is an extra charge. Please contact your Account Manager who will go through the requirements with you and we will see if we have them available for you to use free of charge. If not, they will be purchased and billed directly to you.

How does pricing work?

Like all offshore hiring, our services are prepaid at the beginning of each month. This is because we have to pay your Developer’s salary and benefits.

We make sure that you are satisfied with your Cloud Employee.

Billing Schedule

What are billing terms?

Cloud Employee expects payment receipt the start of each month. If an employee starts working on the 10th of January we would expect payment to be made prior to the 10th of each month.

What are the methods of payment?

Clients can set up standing orders or pay via bank transfer. We also accept payments via Visa, Mastercard, and Paypal although additional charges will apply.

How much does Cloud Employee charge per Developer on average?

Prices range from £7 to £20 per hour exclusive of VAT depending on the skill-set and experience of the developer. Our margins are fixed and inclusive of Recruitment, On-site Account Manager, Facilities, Office-Space, HR, Payroll etc.

Contract

What is Cloud Employee’s ‘Notice Period‘?

Like all outsourcing contracts, Cloud Employee’s fees are paid upfront each month on a rolling basis. We require just 30 days prior notice to terminate your developer’s contract. This is a low risk method to grow your team as you are not affected by local redundancy issues and other risks associated with taking on new staff in the UK.

Working with a Cloud Employee

How do I communicate with a Cloud Employee?

We recommend a range of free downloadable communication and project management tools. However, you may have preferences, so we leave it to you. Skype, Trello, Basecamp and TeamViewer are just a few of the tools we regularly use. However, your Cloud Employee can work with whatever existing systems or tools you and your business currently use.

Is it possible to have a free trial?

Yes, we offer all new clients a free technical trial with their Cloud Employee. We handle all recruitment and testing. However, this is a chance for you to also do some pre-hiring tests.

How does Cloud Employee monitor my developer’s work output?

After handling recruitment and background checks we monitor your employee’s attendance, ensure they are working professionally, in accordance with any of your instructions such as blocked websites etc. and are supplied with hardware, software and fast internet connections to work efficiently remotely. We do not, however, monitor their daily work output and progress. The employee’s work is monitored and supervised by you, the client.

Our model cuts out the agency middleman allowing you to manage your staff directly ‘day to day’ as though they are in your offices. We are, however, on site to ensure your employee is working at par with your standards.

What happens if I am not satisfied with my Cloud Employee?

We will continue to supply you with vetted developers of your choice until you are happy.

Can I visit my Cloud Employee at your offices in the Philippines?

Yes, we are more than happy for employers to spend time in our offices. We are an extension of your own offices and this is a good chance for you to further get to know your employee or team. We are located less than 30 minutes drive from Manila and Cebu airports and will make sure you have desk space near your team.

Can my employee come to the UK or other international destinations for team building or conferences?

Yes.

How many Cloud Employees can I have in your offices?

We pride ourselves on being an extension of our clients’ offices and have teams of 2, 5, 10, and up. 10 full-time developers at £1500 per month average cost would equate to 3 UK-based developers on £50K annual salary.

Can I see example work of my Cloud Employee options?

Yes, we will show you past work of our Cloud Employees as part of our referencing process.

What hours of the day will my Cloud Employee work?

Your Cloud Employee can work exactly the same hours as your employees do in your own office. However, they can also work weekends and nights if that’s what you prefer.

Data Security

How do I know my sensitive and confidential data information is protected?

As a UK company, we are governed by UK laws regarding data protection. Our contract is very protective of you, the client. Our UK managers in the Philippines are ever present to monitor your employee, but in addition to this, there are other ways we can protect your data.

  • All your data can be stored in your servers in your office. Your Cloud Employee only has remote access to the data whilst at work, and does not have any of your data saved on our office PC’s unless you allow it.
  • Your data can be stored on Cloud Employee’s servers and so again the employee only has access to the data whilst at work and none of the data is accessible when they are out of the office.
  • USB ports, printers, CD-ROMs, and personal e-mail can be disabled from your employee’s PC so that nothing can be duplicated, sent on, or taken home.
  • Software such as SpectorSoft can be installed on your employee’s PC that monitors exactly what they do. So you can check the logs at any moment in time.



How can I be sure that my information is not shared with other companies when the developer has access to some of my critical data and information and is located outside of my office?

The number one priority for Cloud Employee is safeguarding a client’s data and valuable intellectual property and we offer protection methods of working with your Cloud Employee.

Thin-Client Solution. The client’s Cloud Employee can work in a virtual environment in which your employee’s PC and keyboard are connected directly to your systems. This ensures that all your valuable intellectual property gets stored directly on your server back home and not on the employee’s PC or desktop here.

  • You may request our IT staff to disable certain applications, software and personal webmails in your virtual employee’s PC or laptop. You may even request that your virtual employee be denied access to certain websites.
  • You may also request Cloud Employee to disable all external drives and accessories on an employee’s system (such as pen drives, CDs and DVDs, etc).