Michael Lawrence
Mid-level SSIS Developer
•
6 years experience
Skills
Summary
Michael is an experienced professional who has more than 5 years of hands-on expertise. He is flexible, competitive, and can work under pressure. Overall, he is an outstanding worker with leadership tendencies.
Work Experience
IT Helpdesk Technician L2
October 2017 - Present
- Provides Level 2 Technical Support incoming queries and issues related to computer systems, software, and hardware, including printer and telephony systems.
- Responds to customer queries over the phone or by email.
- Informs users on the proper use of the technology by using a remote desktop connection.
- Coordinate with proper escalation support teams for any sitewide outage or issues.
- Install, configure, modify, and repair computer hardware and software.
- Provide support, testing and maintenance of provided services including software, hardware and networking.
IT Specialist
June 2015 - October 2017
- Provides technical and desktop support to colleagues in customer services.
- Performs all routine IT site support responsibilities to include but not limited to the following: installation, configuring, maintaining and troubleshooting PC hardware and software in accordance with WilliamHill and partner specifications.
- Provides end-user technical support on WilliamHill applications and project-specific applications.
- Performs administrative functions and inventory control as required.
- Proactively recognize technical issues affecting the agent or call centre production and recommend an effective solution.
- Runs reports on internal trouble ticket activity, printing work orders and following up to resolve issues ensuring timely resolution of site's workload as required.
System Administrator
August 2014 - June 2015
- Maintains and monitors the overall IT Infrastructure, including server and network management
- Configure server roles such as Active Directory, DHCP, DNS, Print and File Services according to the business needs.
- Responds to downtimes and provides resolutions to clients
- Manages the telephony services (Fonality) and PABX infrastructure.
- Directly coordinates with third-party providers for any additional business requirements.
- Developed an Inventory System for managing internal IT assets and equipment.
Front-End/Back-End Developer
February 2013 - August 2014
- The objective of the project is to give a detailed view of all the laptops currently issued to each user (i.e. The Operating System installed on a user’s laptop, hardware specifications etc.) These data are used for software license inventory using a Microsoft console snap-in called Volume Activation Management Tool v2.0).
- Technologies: C#.NET, SQL SERver