Experienced professional in Information Technology with expanded background in Education, Technical Sales, Customer Relations, Travel & Tourism, Telecommunication and Retail industries.
Obtained knowledge of technology with strengths in Analysis and Design, Database Administration and Development, Logical and Physical Data Modeling and Performance Tuning and Optimization (Query/Configuration)
Highly dependable, organized, possess the ability to work well with others and the burning desire to learn.
Senior Database Adminstrator (MySQL)
March 2017 - Present
Responsible for the database operations of AWS and RackSpace Infrastructure that includes capacity planning, provisioning, monitoring and maintenance of servers.
Provides support to queries and issues raised in accordance to incident management and request fulfilment process.
Work closely with Project Managers and Developers in evaluating and implementing database design for new projects and change requests.
Creates database migration work plan and executes configuration changes, upgrades, patches and refresh in PROD/DEV/QA environments.
Ensures that service incident tickets are acknowledged, escalated and resolved per Service Level Agreement (SLA).
Performs periodic backup, performance tuning, resource optimization as part of maintenance.
Prepare reports and statistics and assure that information is readily available.
Senior Database Adminstrator (MSSQL)
May 2014 - March 2017
Responsible for the overall performance, integrity, security, implementation, and maintenance of the organizational database system.
Analyzes data and designs database with the use of proper methodologies and schemas.
Manages primary database structures and objects.
Configures database settings accordingly.
Client Care Officer
April 2010 - May 2014
Acted as a Liaison Officer between clients, the building association, and the company in all transactions, concerning the business unit.
Performed sales and marketing of the business center’s services and facilities, processing of job orders, as well as dealing with technical issues when needed.
Performed administrative tasks such as Account Updates and Reconciliation, Invoice Preparation, AR Aging, Credit/Debit Memo, and Generation of Billing Statements through Point of Sale (POS).
Responsible in the generation of timely administrative reports for management and accounting purposes. (Sales Summary, Collection, and Account Receivables).
Professionally handled customer complaints and disputes by way of giving solutions and/or resolutions.
Properly managed and maintained the business area, making it open and presentable for business.