Cloud Employee is a UK-owned Philippines business established 8 years ago. We connect high-performing software engineer talent in the Philippines with some of the world’s leading and most innovative tech companies. Developers join to work from the Philippines as part of international engineering teams and grow their CV and skill-set.
We pride ourselves on being a supportive and cutting-edge workplace that continuously invests in staff development, engagement, and well-being. We provide security, and career paths, along with individual training programs and mentoring.
Prioritize active support tasks over development tasks.
Enable notifications during work hours for new support tickets in the Support Slack Channel or FreshDesk App.
Follow these steps when reviewing support tasks:
Access the client's dashboard using the Management Dashboard.
Urgent Response:
For critical or urgent issues (Standard plan or higher):
Non-urgent responses:
Highly Beneficial:
Here at Cloud Employee, we’re dedicated to keeping our staff happy and satisfied at work. If you’re interested to know more about the employer-provided benefits and perks you can receive with us.