Years of experience in IT industry. Accomplished, analytical and results oriented professional interested in working in an I.T related company. Goal directed. Skilled communicator, persuasive and adaptable. Maintain interpersonal communication, time management, and problem resolution skills. Motivated, hardworking, reliable and productive, proven ability to deliver high-quality work and excellent customer satisfaction.
Detail-oriented, systematic and proficient in computer applications and system development. Strong problem-solving and excellent communication skills.
January 2015 - Present
Develops programs/systems that provides solutions to existing and potential clients.
Develop and create buffer of web-based and locally based tools that are reusable for other accounts.
Conducts research in order to formulate accurate system and design and architecture to develop a solution.
Creates technical specification and test plans.
Evaluating the software and systems that make computers and hardware work.
Develop existing programs by analyzing and identifying areas for modification.
Writing and testing codes and refining and rewriting as necessary.
Integrating existing software products and getting incompatible platforms to work together.
Maintains historical records by documenting system software changes and revisions.
Works closely with the project manager to get a good grasp of the account’s requirements hence developing a efficient system.
Demonstrate technical skills to accounts for presenting purposes.
Prepares reference for users by writing operating instructions.
Prepares system installation by studying software capabilities and operations, including task scheduling, memory management, file system and input output requirements.
Set up new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. In accordance with standards and project/operational requirements.
Technologies: Python, Django
Technical Support Engineer
July 2014 - January 2015
Work outside contacts to support onsite technical issues to satisfy clients and achieve company goals.
Work within established guidelines and procedures.
Travels with or without teammates to customer site and documenting work activity and maintaining administrative paper works.
Analyze actual problem to recommend possible solutions.
Perform Hardware and Software installation.
Perform techniques to avoid ESD (Electro-Static Discharge) damage to the sensitive components.
Perform remedial repair activities on customer site.
Implementing appropriate procedure, either software or hardware to resolve the issue.
Perform Mac OS x Server set up and configuration/ implementation of network (apple router and storage) to client companies.
Submit request for parts required to be replace for the customer issue resolution/recommendation as per parts request procedure.