Ralph Martin
Junior SSIS Developer
•
3 years experience
Summary
Ralph Martin, despite being young in the industry, is an experienced professional adept in SQL Server Integration Services (SSIS) with knowledge on SQL Server Analysis Services (SSAS) and SQL Server Reporting Services (SSRS). Overall, the is highly competitive in her field and very detail-oriented.
Work Experience
Software Engineer/Analyst
April 2016 - Present
As Continuous Improvement Processes (CIP) Lead
- Tracking all minor enhancement deliverables for the Application Maintenance domain of the project
- Management reporting for minor enhancement progress
As 3rd Line Application Support
- Back Office SME
- Provided 3rd level technical support for applications written in C# and ASP.NET
- Provided investigations to resolve complex incidents, mainly for back office
- Provided root cause investigation to recurring issues on back office
- Communicates with end users for problem resolution
- Created tools and process automation to reduce team maintenance effort.
- Provides not only resolution but root cause investigation for complex incidents across Store Applications (Front Office, Back Office, Reporting Module, Financial Services Portal)
- Created tools and queries to reduce time spent on incident investigations
- Created enhancements/Permanent fixes on batch errors
As Batch Standby/ Batch Escalation
- Provides detailed investigations on batch issues before escalating to lead
- Makes decisions on the absence of escalation lead
- Technologies: MS SQL, C#, SSIS, SSRS, ASG Zena, Incident Management (ITSM), C#, Splunk
Education
Bachelor of Science in Information Technology
University of Santo Tomas