Release Engineer Niño

Niño

Senior Release Engineer
9 years experience

£15 - £25/hour

Hire Niño Now!
Summary

  • Over 9 years of cumulative work experience in Information Technology, specializing in Cloud, Infrastructure Engineering, and Solutions Architecture.
  • Reliable background in DevOps via Azure deployment using VSTS via TFS, and  DevOps via AWS using Cloudformation.
  • Commvault Major Upgrade from v9 to v10 and minor applying of hotfixes
Work Experience

Senior Infrastructure Engineer
January 2018 - April 2018
  • Communicated with the end users to present a positive, collaborative, highly skilled and informative impression of IT Operations.
  • Monitored and maintained electronic data interchange system and Pages server environments that include Production, UAT, Manila and UK Development servers thru effective DevOps, Systems and Database Administration.
  • Management, monitoring and tuning of the LAN in each of the company’s offices as well as the global WAN and perimeter security.
  • Ensured Internet connection, Email/ VoIP availability and reliability in the company’s offices.
  • Supported the AD and Server Infra which includes physical and cloud-based services.
  • Performed installation and configuration of desktop PCs and Peripherals.
  • Provided technical assistance and desktop support to corporate users in Manila and remote users in different Global Offices.
  • Performed 2nd level of support to all customers on product issues and provided remote assistance, diagnosis and troubleshooting in coordination with SDC/GSD and IT Dev teams.
  • Performed installation and deployment of system releases, upgrades and fixes on Development, Test and Production environments.
  • Conducted inventory and preventive maintenance of desktop PCs, servers, Office Equipment and Peripherals.
  • Prepared and updated documentations related to installation, daily routine tasks, processes and procedures.
  • Supervised, assisted and mentored Junior and Mid-level IT Support Engineers when necessary.
  • Built new / additional system environments and created ad-hoc scripts when necessary.
  • Recommended new technologies, solutions and enhancements related to IT Operations and Support.
  • Upgraded existing system to meet the current needs of the business and enhancement objectives of the management.
  • Technologies: Windows, MS SQL Server, Linux, Microsoft Azure.
Cloud / Infrastructure Engineer
May 2016 - January 2018
  • Supported large scale Exchange Server Infra/ AD/ ADFS.
  • Installed and performed changes to virtual server and software, following design of installation specifications.
  • Maintained technical documentation updated.
  • Followed structured patch management and change management process.
  • Experienced in MS System Centre suit of solutions.
  • Supported Cloud Platforms and Technologies (mainly Azure and AWS).
  • Do operation maintenance, application support/development and deployment (1st to 2nd tier).
  • Performed maintenance and sustainability of all the servers across Cloud and clients on-prem.
  • Provided technical assistance to help resolve issues on Enterprise level.
  • Server management on different roles (DNS/AD/ADFS/FS/AADC/SCOM/SCCM).
  • Server monitoring and remediation.
  • Implemented various implementation plans on SQL DBs
  • Technologies: Google Cloud Platform, Azure, AWS, MySQL, MS SQL
System Software Engineer
June 2014 - April 2016
  • Monitored backup and archive jobs across multiple platforms (Windows, AIX, Solaris and Linux).
  • Troubleshoot performance problems, proposed and applies solutions.
  • Installed and de/configure agents.
  • Performed regular backup/ restore testing.
  • Maintained equipment for backup environment to include servers, disk libraries and tape storage devices.
  • Followed CMR (change management request) procedures for all production levels changes within the enterprise environment.
  • Performed storage analysis, capacity planning, performance planning and budget planning for all storage and backup software/hardware.
  • Performed updates of Information management company service packs as they released from the vendor, coordinate these through change management process.
  • Troubleshoot an end-to-end resolution of identified (hardware/software/configuration) issues, including failed disk drives, power supplies, performance, capacity, connectivity, transmission errors.
  • Coordination and/or installation/implementation of new SAN/NAS equipment.
  • Created and administered fabric configurations such as device aliases/fc aliases, zones and zone sets on Cisco fiber channel.
  • Planned and implemented SAN / NAS equipment firmware and OS updates / upgrades.
  • Created and engineered RAID groups, storage groups, aggregates, volumes, LUNs and the provisioning of these to client hosts (Windows, UNIX, and ESX).
  • Capacity management and planning.
  • Experienced with NetApp OnCommand Insight, Cisco Data Center Network Manager, EMC M & R tools, etc.
  • 50% Backup engineering - implement/support Information Life Cycle Management (ILM) strategies/implementations for data protection environment using Information management company Simpana.
  • Strong knowledge of data protection, including backups, archiving and snapshots, de-duplication and replication.
  • Shared responsibility and daily operational support of entire server environment including administration, maintenance and troubleshooting.
  • Enterprise patches management and enterprise server management.
  • Debugged problematic software.
  • Server staging.
  • Worked with a team to help maintain the vSphere infrastructure within global data centers in support of the hosted cloud solution service offering for eLoyalty’s enterprise clients.
  • Worked with a team to help support Cisco UCS B series blade server chassis.
  • Shared responsibility and highly skilled at providing Windows Server Administration and Support at the enterprise level.
  • Responsible for producing high quality deliverables in a timely fashion.
  • Provided technical assistance to help resolve issues relating to a variety of enterprise technologies.
  • Worked with vendors / cross team engineering group/s to provide solutions to complex issues.
  • Self-motivated engineer who is able to prioritize projects, issues and tasks and work under minimum supervision. 
  • Technologies: Linux, Windows, Solaris, MS SQL Server
IT Operations Maintenance and Support
July 2008 - May 2014
  • Managed customer infrastructures – monitoring, reporting and maintaining Server and Network Infrastructure.
  • Email Administration for Managed Clients.
  • Monitored, diagnosed and actioned on Infrastructure alerts.
  • Incident, Problem and Change Management as per client processes (ITIL Framework).
  • Triaged infrastructure related issues presented as Incidents and Service Requests.
  • Provisioned / updated Access Management thru Active Directory, Exchange and File Server.
  • Backup Management
  • Executed Server Patching as per schedule.
  • Updated Anti-Virus Management for Servers as per schedule.
  • Reports Generation.
  • Provided 2nd and 3rd level technical support on server and infrastructure related issues.
  • Installed and configured servers and enterprise solutions such as Exchange, DNS, DHCP, and AD.
  • Created and maintained technical documentation.
  • Provided reports to customers where required. This may include ( but not limited to); Daily Checks, Monthly reports, Post Incident Reports.
  • Provided after hours on-call assistance on a rotating basis.
  • Technologies: Linux, Windows, Solaris, MS SQL Server
Education

Bachelor of Science in Industrial Engineering
2004
Mapua Institute of Technology
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