Over 9 years of cumulative work experience in Information Technology, specializing in Cloud, Infrastructure Engineering, and Solutions Architecture.
Reliable background in DevOps via Azure deployment using VSTS via TFS, and DevOps via AWS using Cloudformation.
Commvault Major Upgrade from v9 to v10 and minor applying of hotfixes
Senior Infrastructure Engineer
January 2018 - April 2018
Communicated with the end users to present a positive, collaborative, highly skilled and informative impression of IT Operations.
Monitored and maintained electronic data interchange system and Pages server environments that include Production, UAT, Manila and UK Development servers thru effective DevOps, Systems and Database Administration.
Management, monitoring and tuning of the LAN in each of the company’s offices as well as the global WAN and perimeter security.
Ensured Internet connection, Email/ VoIP availability and reliability in the company’s offices.
Supported the AD and Server Infra which includes physical and cloud-based services.
Performed installation and configuration of desktop PCs and Peripherals.
Provided technical assistance and desktop support to corporate users in Manila and remote users in different Global Offices.
Performed 2nd level of support to all customers on product issues and provided remote assistance, diagnosis and troubleshooting in coordination with SDC/GSD and IT Dev teams.
Performed installation and deployment of system releases, upgrades and fixes on Development, Test and Production environments.
Conducted inventory and preventive maintenance of desktop PCs, servers, Office Equipment and Peripherals.
Prepared and updated documentations related to installation, daily routine tasks, processes and procedures.
Supervised, assisted and mentored Junior and Mid-level IT Support Engineers when necessary.
Built new / additional system environments and created ad-hoc scripts when necessary.
Recommended new technologies, solutions and enhancements related to IT Operations and Support.
Upgraded existing system to meet the current needs of the business and enhancement objectives of the management.
Technologies: Windows, MS SQL Server, Linux, Microsoft Azure.
Cloud / Infrastructure Engineer
May 2016 - January 2018
Supported large scale Exchange Server Infra/ AD/ ADFS.
Installed and performed changes to virtual server and software, following design of installation specifications.
Maintained technical documentation updated.
Followed structured patch management and change management process.
Experienced in MS System Centre suit of solutions.
Supported Cloud Platforms and Technologies (mainly Azure and AWS).
Do operation maintenance, application support/development and deployment (1st to 2nd tier).
Performed maintenance and sustainability of all the servers across Cloud and clients on-prem.
Provided technical assistance to help resolve issues on Enterprise level.
Server management on different roles (DNS/AD/ADFS/FS/AADC/SCOM/SCCM).
Server monitoring and remediation.
Implemented various implementation plans on SQL DBs
Technologies: Google Cloud Platform, Azure, AWS, MySQL, MS SQL
System Software Engineer
June 2014 - April 2016
Monitored backup and archive jobs across multiple platforms (Windows, AIX, Solaris and Linux).
Troubleshoot performance problems, proposed and applies solutions.
Installed and de/configure agents.
Performed regular backup/ restore testing.
Maintained equipment for backup environment to include servers, disk libraries and tape storage devices.
Followed CMR (change management request) procedures for all production levels changes within the enterprise environment.
Performed storage analysis, capacity planning, performance planning and budget planning for all storage and backup software/hardware.
Performed updates of Information management company service packs as they released from the vendor, coordinate these through change management process.
Troubleshoot an end-to-end resolution of identified (hardware/software/configuration) issues, including failed disk drives, power supplies, performance, capacity, connectivity, transmission errors.
Coordination and/or installation/implementation of new SAN/NAS equipment.
Created and administered fabric configurations such as device aliases/fc aliases, zones and zone sets on Cisco fiber channel.
Planned and implemented SAN / NAS equipment firmware and OS updates / upgrades.
Created and engineered RAID groups, storage groups, aggregates, volumes, LUNs and the provisioning of these to client hosts (Windows, UNIX, and ESX).
Capacity management and planning.
Experienced with NetApp OnCommand Insight, Cisco Data Center Network Manager, EMC M & R tools, etc.
50% Backup engineering - implement/support Information Life Cycle Management (ILM) strategies/implementations for data protection environment using Information management company Simpana.
Strong knowledge of data protection, including backups, archiving and snapshots, de-duplication and replication.
Shared responsibility and daily operational support of entire server environment including administration, maintenance and troubleshooting.
Enterprise patches management and enterprise server management.
Debugged problematic software.
Worked with a team to help maintain the vSphere infrastructure within global data centers in support of the hosted cloud solution service offering for eLoyalty’s enterprise clients.
Worked with a team to help support Cisco UCS B series blade server chassis.
Shared responsibility and highly skilled at providing Windows Server Administration and Support at the enterprise level.
Responsible for producing high quality deliverables in a timely fashion.
Provided technical assistance to help resolve issues relating to a variety of enterprise technologies.
Worked with vendors / cross team engineering group/s to provide solutions to complex issues.
Self-motivated engineer who is able to prioritize projects, issues and tasks and work under minimum supervision.
Technologies: Linux, Windows, Solaris, MS SQL Server
IT Operations Maintenance and Support
July 2008 - May 2014
Managed customer infrastructures – monitoring, reporting and maintaining Server and Network Infrastructure.
Email Administration for Managed Clients.
Monitored, diagnosed and actioned on Infrastructure alerts.
Incident, Problem and Change Management as per client processes (ITIL Framework).
Triaged infrastructure related issues presented as Incidents and Service Requests.
Provisioned / updated Access Management thru Active Directory, Exchange and File Server.
Executed Server Patching as per schedule.
Updated Anti-Virus Management for Servers as per schedule.
Provided 2nd and 3rd level technical support on server and infrastructure related issues.
Installed and configured servers and enterprise solutions such as Exchange, DNS, DHCP, and AD.
Created and maintained technical documentation.
Provided reports to customers where required. This may include ( but not limited to); Daily Checks, Monthly reports, Post Incident Reports.
Provided after hours on-call assistance on a rotating basis.
Technologies: Linux, Windows, Solaris, MS SQL Server