SSIS Developer Michael Lawrence

Michael Lawrence

Mid-level SSIS Developer
6 years experience

£15 - £25/hour

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Summary

Michael is an experienced professional who has more than 5 years of hands-on expertise. He is flexible, competitive, and can work under pressure. Overall, he is an outstanding worker with leadership tendencies.

Work Experience

IT Helpdesk Technician L2
October 2017 - Present
  • Provides Level 2 Technical Support incoming queries and issues related to computer systems, software, and hardware, including printer and telephony systems.
  • Responds to customer queries over the phone or by email.
  • Informs users on the proper use of the technology by using a remote desktop connection.
  • Coordinate with proper escalation support teams for any sitewide outage or issues.
  • Install, configure, modify, and repair computer hardware and software.
  • Provide support, testing and maintenance of provided services including software, hardware and networking.
IT Specialist
June 2015 - October 2017
  • Provides technical and desktop support to colleagues in customer services.
  • Performs all routine IT site support responsibilities to include but not limited to the following: installation, configuring, maintaining and troubleshooting PC hardware and software in accordance with WilliamHill and partner specifications.
  • Provides end-user technical support on WilliamHill applications and project-specific applications.
  • Performs administrative functions and inventory control as required.
  • Proactively recognize technical issues affecting the agent or call centre production and recommend an effective solution.
  • Runs reports on internal trouble ticket activity, printing work orders and following up to resolve issues ensuring timely resolution of site's workload as required.
System Administrator
August 2014 - June 2015
  • Maintains and monitors the overall IT Infrastructure, including server and network management
  • Configure server roles such as Active Directory, DHCP, DNS, Print and File Services according to the business needs.
  • Responds to downtimes and provides resolutions to clients
  • Manages the telephony services (Fonality) and PABX infrastructure.
  • Directly coordinates with third-party providers for any additional business requirements.
  • Developed an Inventory System for managing internal IT assets and equipment.
Front-End/Back-End Developer
February 2013 - August 2014
  • The objective of the project is to give a detailed view of all the laptops currently issued to each user (i.e. The Operating System installed on a user’s laptop, hardware specifications etc.) These data are used for software license inventory using a Microsoft console snap-in called Volume Activation Management Tool v2.0).
  • Technologies: C#.NET, SQL SERver
Education

Bachelor of Science in Information Technology
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