Margeline

Senior SQL Developer
6 years experience
Summary

  • Driven professional with a strong technical skill-set, and attention to detail. Strong background in clients’ satisfaction.
  • With advance knowledge in MS SQL,  SQL, C#, SSIS, SSS, ASG Zena, among other technologies.
  • Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
  • Established good working relationships with customers/clients. Ability to organize, prioritise and work under extreme work pressure, heavy workload and deadlines. Give importance to accuracy and attention to details
Skills

Work Experience

Senior Software Engineer/Analyst
April 2013 - Present

As Team Lead

  • Management reporting for weekly/monthly updates for the team
  • Ensures all team metrics are met
  • Identifies areas of improvements to reduce team maintenance/incident efforts
  • Efficiently distributes tasks among team members to ensure deliverables are met within the given SLA and with quality
  • Responsible for team schedule/coverage plan management to ensure team engagement
  • Manages team work plan and ensures timely reporting
  • Performs code reviews for minor enhancements and new service introductions on a support perspective
  • Provides guidance to the team for complex investigations

As Sub-team Lead

  • Ensures all deliverables are met for sub-team managed
  • Initiates process improvements to reduce maintenance efforts
  • Conducts SQL performance tuning on queries/stored procedure
  • Coordinates with appropriate peer systems for faster resolution of incidents 

As Batch Escalation Lead

  • Conducts investigation within a given time frame to prevent delays on SLA
  • Provides action plans to major issues (e.g. delays, peer system dependencies)
  • Initiated to create alerts to reduce monitoring hours which led to the removal of night shift 

As Splunk Developer

  • Part of the project initiative for innovation
  • Involved as one of the administrators of the project in creating and maintaining dashboards to ensure for efficient monitoring support operations
  • Improved input data uploads to centralize data and avoid redundancy

As Continuous Improvement Processes (CIP) Lead

  • Tracking all minor enhancement deliverables for the Application Maintenance domain of the project
  • Management reporting for minor enhancement progress

As 3 rd Line Application Support

  • Back Office SME
  • Provided 3rd level technical support for applications written in C# and ASP.NET
  • Provided investigations to resolve complex incidents, mainly for back office
  • Provided root cause investigation to recurring issues on back office
  • Communicates with end users for problem resolution
  • Created tools and process automation to reduce team maintenance effort.
  • Provides not only resolution but root cause investigation for complex incidents across Store Applications (Front Office, Back Office, Reporting Module, Financial Services Portal)
  • Created tools and queries to reduce time spent on incident investigations
  • Created enhancements/Permanent fixes on batch errors

As Batch Standby/ Batch Escalation

  • Provides detailed investigations on batch issues before escalating to lead
  • Makes decisions on the absence of escalation lead
  • Technologies: MS SQL, C#, SSIS, SSRS, ASG Zena, Incident Management (ITSM), C#, Splunk

Education

Bachelor of Science in Information Technology
2013
University of Santo Tomas
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