Work Experience

Senior Infrastructure Engineer

• Communicated with the end users to present a positive, collaborative, highly skilled and informative impression of IT Operations.
• Monitored and maintained Pages server environments that include Production, UAT, Manila and UK Development servers thru effective DevOps, Systems and Database Administration.
• Management, monitoring and tuning of the LAN in each of the company’s offices as well as the global WAN and perimeter security.
• Ensured Internet connection, Email/ VoIP availability and reliability in the company’s offices.
• Supported the AD and Server Infra which includes physical and cloud-based services.
• Performed installation and configuration of desktop PCs and Peripherals.
• Provided technical assistance and desktop support to corporate users in Manila and remote users in different Global Offices.
• Performed 2nd level of support to all customers on product issues and provided remote assistance, diagnosis and troubleshooting in coordination with SDC/GSD and IT Dev teams.
• Prepared, built and packaged releases for SmartSupplier, ShipCat, etc.
• Performed installation and deployment of system releases, upgrades and fixes on Development, Test and Production environments.
• Conducted inventory and preventive maintenance of desktop PCs, servers, Office Equipment and Peripherals.
• Prepared and updated documentations related to installation, daily routine tasks, processes and procedures.
• Supervised, assisted and mentored Junior and Mid-level IT Support Engineers when necessary.
• Built new / additional system environments and created ad-hoc scripts when necessary.
• Recommended new technologies, solutions and enhancements related to IT Operations and Support.
• Upgraded existing system to meet the current needs of the business and enhancement objectives of the management.

• Technologies: Windows, MS SQL Server, Linux, Microsoft Azure.

Cloud / Infrastructure Engineer

• Supported large scale Exchange Server Infra/ AD/ ADFS.
• Installed and performed changes to virtual server and software, following design of installation specifications.
• Maintained technical documentation updated.
• Followed structured patch management and change management process.
• Experienced in MS System Centre suit of solutions.
• Supported Cloud Platforms and Technologies (mainly Azure and AWS).
• Do operation maintenance, application support/development and deployment (1st to 2nd tier).
• Performed maintenance and sustainability of all the servers across Cloud and clients on-prem.
• Provided technical assistance to help resolve issues on Enterprise level.
• Server management on different roles (DNS/AD/ADFS/FS/AADC/SCOM/SCCM).
• Server monitoring and remediation.
• Implemented various implementation plans on SQL DBs

• Technologies: Google Cloud Platform, Azure, AWS, MySQL, MS SQL

System Software Engineer

• Monitored backup and archive jobs across multiple platforms (Windows, AIX, Solaris and Linux).
• Troubleshoot performance problems, proposed and applies solutions.
• Installed and de/configure agents.
• Performed regular backup/ restore testing.
• Maintained equipment for backup environment to include servers, disk libraries and tape storage devices.
• Followed CMR (change management request) procedures for all production levels changes within the enterprise environment.
• Performed storage analysis, capacity planning, performance planning and budget planning for all storage and backup software/hardware.
• Performed updates of Commvault service packs as they released from the vendor, coordinate these through change management process.
• Troubleshoot an end-to-end resolution of identified (hardware/software/configuration) issues, including failed disk drives, power supplies, performance, capacity, connectivity, transmission errors.
• Coordination and/or installation/implementation of new SAN/NAS equipment.
• Created and administered fabric configurations such as device aliases/fc aliases, zones and zone sets on Cisco fiber channel.
• Planned and implemented SAN / NAS equipment firmware and OS updates / upgrades.
• Created and engineered RAID groups, storage groups, aggregates, volumes, LUNs and the provisioning of these to client hosts (Windows, UNIX, and ESX).
• Capacity management and planning.
• Experienced with NetApp OnCommand Insight, Cisco Data Center Network Manager, EMC M & R tools, etc.
• 50% Backup engineering - implement/support Information Life Cycle Management (ILM) strategies/implementations for data protection environment using Commvault Simpana.
• Strong knowledge of data protection, including backups, archiving and snapshots, de-duplication and replication.
• Shared responsibility and daily operational support of entire server environment including administration, maintenance and troubleshooting.
• Enterprise patches management and enterprise server management.
• Debugged problematic software.
• Server staging.
• Worked with a team to help maintain the vSphere infrastructure within global data centers in support of the hosted cloud solution service offering for eLoyalty’s enterprise clients.
• Worked with a team to help support Cisco UCS B series blade server chassis.
• Shared responsibility and highly skilled at providing Windows Server Administration and Support at the enterprise level.
• Responsible for producing high quality deliverables in a timely fashion.
• Provided technical assistance to help resolve issues relating to a variety of enterprise technologies.
• Worked with vendors / cross team engineering group/s to provide solutions to complex issues.
• Self-motivated engineer who is able to prioritize projects, issues and tasks and work under minimum supervision. 

• Technologies: Linux, Windows, Solaris, MS SQL Server