Work Experience

Software Developer

• Developed custom web pages and reports with graphical representation for clients to evaluate data for volume of calls, periodical performance, workforce management, and analytics.
• Integrate API’s from various data sources to distributed systems and web applications for data transmission.
• Participated in meetings with business users and with other project teams to ensure that the volatile business requirements reflect in the project development.
• Successfully completed and delivered a contact center QA tool project for agents’ performance assessment.
• Performed code reviews in order to deliver clean, human readable syntaxes, proper semantics, and efficient usage of libraries and components referenced into the application.
• Collaborated, shared, and expressed ideas amongst team members. Openly provide mentorship and assistance to junior developers with their struggles on task/s assigned, best practices, and project familiarity.

.NET Developer

• Developed functional web application modules and integrated UI with backend processes thru extensive interaction with the development team.
• Analyzed business, functional, and technical requirements to make sure project meets expected output, and communicate with the stakeholder and development team to gather information and recommendations.
• Refactored existing code to improve runtime processing, performance, and readability; perform regression testing to ensure functional integrity of the application.
• Identify issues, troubleshoot, test and deployed fixes; debug the web applications to rectify the errors that surface during the operations