QA Analyst Annie


Senior QA Analyst
15 years experience


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An experienced IT Professional with full system development life cycle knowledge, which includes designing, developing, and implementing test processes in Agile & Waterfall methodologies for SIT, FT, and UAT. Annie has done Mobile application testing using devices in iOS, Android, Symbian, Windows Mobile, and Java. She also does Web-based testing, Enterprise application testing, and Siebel-CRM. She specializes in financial domains like Internet Banking systems, ATM, and CAM.

With 17 years in the field of IT, Annie has specialized in Software Quality Assurance and Web Content Management. Her domain business knowledge lies with banking, telecoms, and mobile applications.

Work Experience

Senior Quality Analyst (Cloud Employee)
April 2018 - Present
  • Manage quality to ensure that products work for customers and the business expectations.
  • Mentor the development team and guide on the development of test automation.
  • Defining the process of quality assurance for the entire development life cycle starting with requirements analysis.
  • Keep up to date with the latest tools, technologies and techniques that will enable in delivering solutions with better quality, faster and more efficiently.
  • Preparation of test plan, test scenarios using Gherkin syntax, test execution of both manual and automation test cases, and test reporting.
  • Reviewing business requirement, clarifying and reporting any inconsistencies.
  • Preparing QA related documentation (Test Plan, Test Scenario design, Test Cases, Test Verification report, Test summary, RTM)
  • Perform Functional, Integration, Regression, User Interface, Compatibility and Acceptance testing
  • Technologies: Functional Testing, Integration Testing, Regression Testing
Senior Quality Analyst
March 2017 - April 2018
  • Direct assignment to client “Banks” to oversee the entire Project testing phase
  • Involve in client workshop/requirements gathering and functional documents review and analysis
  • Prepare test cases, request for test data and setting-up test devices
  • Works closely with the banks SIT/UAT Testers & Business Leads and helps resolve issues faced during their testing
  • Responsible for the Testing activities of all the applications involved in their respective project
  • Highlights the critical issues / Risks faced during the testing
  • Supports in resolution of any issues faced by the SIT/UAT
  • Technologies: UAT, SIT, Selenium
Test Lead
June 2015 - May 2016
  • Prepares the Project Level SIT/UAT Test Plan, Run Plan, Test Closure in adherence to the Master Test Strategy
  • Reviews the SIT/UAT scripts
  • Works closely with the SIT/UAT Testers & Business Leads and helps resolve the issues faced during their Testing
  • Responsible for the Testing activities of all the applications involved in their respective project
  • Schedules and monitors the execution phases of SIT/ UAT by tracking the Execution progress and Defect closure
  • Highlights the critical issues / Risks faced during the Testing
  • Ensures to follow the Master Test strategy strictly and educates SIT/UAT Test testers & Business Leads of the strategy
  • Supports in resolution of any issues faced by the SIT/UAT
  • Does second level of review of the Test cases and ensures good quality of Testing in their respective Project
  • Convenes the Defect Triage Meetings along with the SIT Test Leads & Business Leads and closely follows up on the Defect Fixation, Defect Retest, Defect Closure
  • Prepares and provides the weekly Detailed Test Execution and Defects Metrics to the Release Test Manager
  • Creates and publishes the Test Summary Report to the Release Test Manager on a daily basis for the Project
Test Analyst
July 2014 - April 2015
  • Effective User Acceptance Testing and Sanity Test of modules and systems.
  • Manage test schedules and test activities on modules assigned.
  • Review Solution Design Document.
  • Create test cases and perform walkthrough of the test cases to the business user.
  • Test preparation work, test data, test equipment and test cards to be used for testing.
  • Support User Acceptance Test and Ensure User acceptance of customer deliveries and dealing with all test issues on modules assigned. Appropriate escalation where needed.
  • Execute Test Cases on modules assigned.
  • Review test cases and test results.
  • Manage Problem Notes reported with vendors on resolution, closure and retest.
  • Maintain comprehensive and clear documentation supporting tasks, issues and analysis.
  • Communicate and work effectively with other members of the team.
  • User Acceptance Testing (UAT)
  • Agile Method
Test Analyst
July 2011 - September 2013
  • As Test Analyst doing manual/functional testing.
  • Test design, write test scenarios and test cases, and execute them.
  • Identify and document software defects during program evaluation and execution.
  • Monitor bug resolution and track progress.
  • Coordinates with developers, Users, supports and project managers throughout the Project.
  • Train Users, coach junior tester and prepare timely reports.
  • Perform first layer investigation to identify more details of issues.
  • Gathering logs, verifying tables in database, switching files in FTP
  • Client: Starhub LTD (January – September 2013)
  • User Acceptance Testing (UAT) and Functional Testing (FT)
  • Agile Method
Software Quality Assurance/Tester
October 2010 - May 2011
  • Did manual/functional end-to-end testing of Mobile Applications for different Platforms like Android,
  • Windows Mobile, Symbian, iOS and J2EE.
  • Developed, wrote, and did the execution of test cases during system integration and user acceptance phase.
  • Identified and documented software defects during program evaluation and execution.
  • Verified resolved issues on collaboration systems and servers across all platforms;and make comments/feedback when appropriate.
  • Coordinated directly with the developers for defects and re-testing.
  • Verified data through collaboration systems logs as well as monitoring using Unix Tail.
  • Experienced working in a micro-managed and multicultural environment.
  • Technologies: Manual Testing, Functional testing
Web Content Specialist
August 2008 - October 2010
  • Did unit testing, making sure alignment and design are consistent on all major web browsers, proofreads, and did UAT.
  • Created new pages, editing of existing pages, and larger web related projects such as redesigns and migration to new system.
  • Acts as Web support for Stakeholders and Business Users around the globe for any updates on the corporate website.
  • Uploading of new patches and product builds on ftp servers and download sites for the company business Users.
  • Reported directly to the flagship Manager in the US and coordinates with BU’s and PM’s around the globe for any updates on regional sites.
  • Experienced working as a Remote employee in a Corporate and multicultural environment.
  • Technologies: UAT, QA Manual
QA Analyst
November 2002 - August 2008
  • Verified and analyzed the accuracy of all contents data and information used or generated by project; reports any discrepancies or problems.
  • Do manual QA and proofread all pages created before releasing to production; as well as write test cases where applicable.
  • Coordinated for Online Editorial Content project/enhancement planning and implementation, including assessing Business Users needs and meeting desired output.
  • Participated as stakeholder in project development; to support various site development and site modification.
  • Participated in User acceptance testing and provided assistance to other participants in the group; coordinated activities.
  • Request traffic reports related to website construction and website modifications.
  • Responsible for various maintenance task for Company website with respect to Editorial.
  • Oversee Content management system/activities and act as Team Lead of Systems Operators.
  • Experienced working in all levels of the organization and in a Corporate and multicultural environment.

Bachelor of Science in Information Technology
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