Server Analyst

Our Client

A leading UK-company that specializes in providing foreign currencies solutions.

Role Overview

• The candidate will be responsible for the installation, configuration, maintenance and support of all versions of Windows Operating Systems,
• Messaging and Virtualisation platforms. Reporting into the Intel Services Technical Manager.

Technical Activities

• To work as a member of the Intel team in Mumbai supporting a global Windows based estate.
• To ensure that Server and Infrastructure incidents are resolved within specified SLA’s, liaising with other support teams and 3rd parties where appropriate.
• To ensure that appropriate escalation procedures are followed
• To ensure that necessary team documents are maintained.
• Following up on morning checks results and resolving reported issues.
• To ensure that any enhancement and project work is delivered to the agreed scope and timescale and within agreed budgets.
• To comply with departmental policies and standards (Change control, Problem management and security standards)
• To adhere to all compliancy, audit and corporate policies. (e.g. Health and Safety)

Relationship Management

• Identify, recognize and acknowledge IT management and stakeholders
• Determine their influence and interest in BAU and strategic goals
• Establish communication channel with relevant stakeholders
• Set the goals at individual and team level to meet management expectations
• Plan, execute and share the progress with the management

Candidate Requirements

Communication

• Excellent written and oral communication skills
• Excellent listening and interpersonal skills
• Logical thinking and efficient
• Keen attention to detail
• Ability to conduct research into systems issues and products as required
• Ability to communicate ideas in both technical and user-friendly language

General

• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment.

Essential

• Excellent communicator, written and verbal.
• Advanced level of server and infrastructure troubleshooting skills up to and including 3rd level support. (IIS, DNS, DHCP, Group Policy, Active Directory)
• Full understanding of the Concepts in Managing Microsoft Operating Systems, Active Directory, Web servers and Messaging installations in a
• Global Multi Domain Forest.
• Windows Operating Systems support up to and including Windows 2008.
• Messaging Systems including Microsoft Exchange.
• In-depth experience of VMware virtualisation including network and resource configuration, template creation and troubleshooting.
• Storage solutions including SAN and NAS, implementation and support.
• Backup architecture, support and configuration.
• Professional Certification and Accreditation, such as MCT IP and VCP
• Graduate or higher
• A quick Learner with the ability to take a structured, methodical and disciplined approach to all tasks.
• The Ability to investigate issues or evaluate products and produce articulate and convincing proposals and documentation to enable their support or deployment.
• To be able to work effectively to tight deadlines while providing high quality feedback to all relevant parties.

Preferred Technical Skills

• Citrix and/or other thin client environments.
• Understanding of compliancy requirements and processes such as IT Security and Audit requirements, Business Continuity Management and
• Disaster Recovery techniques.
• Advanced system configuration (System hardening etc.)
• Automation and Scripting knowledge

Salary, Incentive, and Benefits Packages

• Competitive Salary Package
• Benefits package include HMO, training allowance, gym or food allowance, educational assistance for dependent, and more
• An annual salary increase, as laid out in the contract
• Free food and drinks provided in the office
• Company trips

For more information on what it’s like to work at Cloud Employee, click here.

Do you think you are ready for the challenge? Apply now!