CE Cloud CE Cloud

Junior IT Support Engineer

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Junior IT Support Engineer

Philippine-based

Offshoring Software Engineering | Tech Staffing & Recruitment | UK | Australia | Philippines

Cloud Employee is a fast-growing UK-managed offshore recruitment and staffing company in the Philippines. As we tackle the growing global IT skills shortage, we strive to create a professional workplace that empowers its staff to reach their full potential. We provide clear career paths for our staff along with individual training programs and excellent reward and bonus systems.

We’re looking for a driven Junior IT Support Engineer to join our ever-expanding team in Makati. This is an excellent opportunity to join a dynamic work environment and enjoy a number of benefits and perks which include, but are not limited to, medical and dental plans, training allowances, free food, as well as fun monthly activities that bring employees together.

Junior IT Support Engineer 1Junior IT Support Engineer 2

 

The Position

The successful Junior IT Support Engineer will be tasked to:

  • Resolve support requests as well as meet developer/office staff satisfaction and continuous service delivery demands.
  • Work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person and self-service.
  • Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
  • Escalate incidents to other support teams where necessary.
  • Accurately record, update and document requests using the IT service desk system.
  • Install and configure new IT equipment.
  • Resolve incidents and upgrade different types of software and hardware
  • Resolve incidents with printers, copiers, scanners, Wi-Fi, laptops and desktops

Candidate Requirements

  • BS degree in Information Technology, or any related field
  • 1-2 years exposure in IT-related and any service-oriented environment
  • Proficient in hardware, software and network troubleshooting
  • With basic knowledge in VoIP Technology
  • Average English communication skills, both written and verbal
  • Must be willing to work in Makati City, Mondays to Fridays, shifting work 

Salary, Incentive, and Benefits Packages

  • Competitive Salary Package
  • Benefits package include HMO, training allowance, gym or food allowance, educational assistance for dependent, and more
  • An annual salary increase, as laid out in the contract
  • Free food and drinks provided in the office
  • Company trips

For more information on what it’s like to work at Cloud Employee, click here.

Do you think you are ready for the challenge? Apply now! 

 

Here at Cloud Employee, we’re dedicated to keeping our staff happy and satisfied at work. If you’re interested to know more about the employer-provided benefits and perks you can receive with us, you can download the booklet below:

Download

Benefits Booklet

Submit your CV today and one of our recruitment officers will get in touch with you!

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