CE Cloud CE Cloud

Customer Success / Account Manager - Remote Based UK

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Customer Success / Account Manager - Remote Based UK


Offshoring Software Engineering | Tech Staffing & Recruitment | UK | Australia | Philippines

 

The Company

A fantastic remote opportunity for an ambitious Customer Success / Account Manager at a high growth scale-up engineering-as-a-service tech company.

This British headquartered business connects high-performing remote software engineer talent around the globe, with some of the world’s leading and most innovative tech companies.

The company has a strong vision and growth strategy to solve Europe’s IT talent shortage and has scaled from 5 to 200 staff in 18 months with plans to double its recurring revenue and headcount in the coming 12 months.

You will be joining an energetic and personable team, who are based around the world with offices in London, Australia and the Philippines with plans to open campuses in other emerging markets including Vietnam, Kenya and Brazil.

We pride ourselves on being a supportive and cutting edge workplace continuously investing in staff development, engagement and well-being. We provide security, career paths, along with individual training programs and mentoring.

You will be focused on customer loyalty and building close long-term client relationships, and typically stay with the same customers as long as they continue to work with our business.

The Role -

  • Onboard new clients
  • Grow healthy customer relationships
  • Enhance client experience
  • Acts as a client point of contact and liaison between clients and engineers
  • Promote client loyalty
  • Handle performance appraisals

Candidate Requirements -

  • At least 3 years experience in B2B customer service or account management.
  • Self-motivated and ability to work as part of a team and independently.
  • Naturally organised with attention to detail
  • Problem solving skills.
  • Proactive, responsible and accountable for own work.
  • Friendly, approachable and naturally excited about building relationships.
  • Excellent communication skills, both written and verbal.
  • Computer literate. Experience in working from spreadsheets, create and improve our onboarding decks and procedures
  • Experience using CRMs.

The Perks -

  • Attractive base salary and quarterly commission structure based on growth.
  • Work from Comfort. We are happy for our team to work from where they choose as long as they have the correct setup. Whether that be WFH, our offices in London, Ibiza, the Philippines or a mixture of them all! As long as our people deliver we are flexible.
  • Initial training from the CEO / founder and existing Client Success Manager.
  • Company wellbeing program. Fitness allowances.
  • We support each individual in career development and supply all the tools they need such as HR resourcing to build a profitable desk.
  • Work closely with the founders ongoing and have input in the growth of the business.
  • Awesome rewards paid-for team trips around the world to places such as Boracay, Bali, Dubai and Tokyo.

This is an opportunity to join a dynamic and high-achieving team in a booming remote tech work market.

Working hours are Monday to Friday 8am-5pm (flexible out of hours).

The role is remote based however central London should be relatively easily accessible as you will be required to come in for initial onboarding and then on an ad hoc basis. 

You will be required to travel to the Philippines and other countries circa 3 times per year for a month at a time. You also have the option to live in the Philippines full-time and benefit from a tax-free package. 

Great benefits including; share options, pension contributions, annual OTE bonus of 100% ob basic and 25 days holiday.

To find our more about life at Cloud Employee, check out our Careers Page and video here -

 

 

Here at Cloud Employee, we’re dedicated to keeping our staff happy and satisfied at work. If you’re interested to know more about the employer-provided benefits and perks you can receive with us, you can download the booklet below:

Download

Benefits Booklet

Submit your CV today and one of our recruitment officers will get in touch with you!

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