Client Relationship Manager

Client Relationship Manager

Philippine-based

Offshoring Software Engineering | Tech Staffing & Recruitment | UK | Australia | Philippines

We are currently seeking a highly-driven Client Relationship Manager to join our growing team. The Client Relationship Manager is the liaison between the company’s clients and our in-house developers. Responsible for building relationships, resolving conflicts, and ensuring all client needs are being met.

This is an excellent opportunity for you to be part of a fun and fast-paced Entrepreneurial team and a dynamic environment. Cloud Employee prides itself on creating a professional workplace that empowers its staff to reach their full potential.

We provide clear career paths for our staff along with individual training programs and excellent reward and bonus systems. The successful candidate will have the opportunity to work with some of the world’s cutting-edge tech companies in a multinational environment, as well as the opportunity to help develop and lead a team. To top it all off, you will get to see the fruits of your hard work and make a direct impact on the business.

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The Position

The successful Client Relationship Manager will be responsible for:

Building and maintaining relationships with clients and key personnel within customer companies
Conducting business reviews to ensure clients are satisfied with their products and services
Alerting the sales team to opportunities for further sales within key clients
Letting customers know about other products the company offers
Attending meetings with clients to build relationships with existing accounts
Achieving client relationship targets and KPI’s as set by the management
Working closely with Sales Account Managers and Developers
Escalating and resolving areas of concern as raised by clients
Carrying out client satisfaction surveys and reviews
Monitoring company performance against service level agreements and flagging potential issues
Updating the CRM and ensuring account managers are aware of changes within clients

Candidate Requirements

Essential skills and experience:

Bachelor’s degree holder, preferably Business Course graduates
Strong interpersonal skills and an ability to build rapport with customers.
Previous sales experience or account management experience. Good with resolving client issues
Has an organized approach to work.
Hardworking with a strong work ethic.
Previous experience working as a client relationship manager or a track record of managing client relationships.
Comfortable with Microsoft and Google Office Suites

Nice to Have:

Has worked previously at a tech-based startup
Demonstrated previous examples of process improvements

Salary, Incentive, and Benefits Packages

Competitive Salary Package
Benefits package include HMO, training allowance, gym or food allowance, educational assistance for dependent, and more
An annual salary increase, as laid out in the contract
Free food and drinks provided in the office
Company trips

For more information on what it’s like to work at Cloud Employee, click here.

Client Relationship Manager

Client Relationship Manager

Philippine-based

The Position

Candidate Requirements

Salary, Incentive, and Benefits Packages

Submit your CV today and one of our recruitment officers will get in touch with you!

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