Junior Aftercare Accounts Associate

The Position

The Junior Aftercare Accounts Associate is responsible for providing key elements of After Sales Support to local teams and in-house Developers as directed by the Aftercare Manager. 

The successful Junior Aftercare Accounts Associate will be tasked to:

• Maintain, strengthen, and retain existing developer relationships by providing responsive and professional customer service in all aspects of their relationship with our company 
• Complete regular staff appraisals and feedback sessions with both in-house staff and clients 
• Work with the Aftercare team to provide feedback for the in-house staff
• Work with clients and local teams to oversee staff engagement and development 
• Manage performance issues that have been raised and work with in-house teams on performance improvement and technical resolution 
• Assist in-house developers in conflict resolution should any issues surface with the Cloud Employee service or staff
• Execute the Aftercare Process with a high degree of professionalism, reliability, and attention to detail 
• Work with local Engagement and Events Officer on any relevant projects 
• Work with local Learning and Development Specialist on conducting Training Programs

Candidate Requirements

Minimum qualifications: 

• Strong interpersonal skills and an ability to build rapport with customers 
• Excellent oral and written English communication skills 
• Ability to follow instructions, respond to management direction, and must be able to improve performance through management feedback 
• Organised approach to work with a hardworking and strong work ethic 
• At least 1 year minimum work experience in a similar capacity/role as a Client Care/HR/Customer Service Representative
• Naturally enthusiastic, positive people person

Nice-to-have: 

• Knowledgeable with standard software applications including MS Office and Google suites
• Demonstrated previous examples of process improvements
• Previous experience working in tech-based companies

Salary, Bonus, and Benefits Packages

• Competitive salary package
• Benefits package that includes HMO, training allowance, gym or food allowance, educational assistance for dependents, and more
• An annual salary increase, as laid out in the contract
• Free food and drinks provided in the office
• Company trips

For more information on what it’s like to work at Cloud Employee, click here.

Do you think you are ready for the challenge? Apply now!